JAKARTA, JAKTIMES.COM — PT LRT Jakarta reported that it has served more than 1.1 million passengers throughout 2025, or an average of over 3,500 passengers per day.
This number has surpassed the daily ridership target set by the Jakarta Provincial Transportation Agency.
Customer satisfaction has also reached an impressive level, recording 93.85 percent as of October 2025, reflecting LRT Jakarta’s consistent service quality and growing public trust.
“Public transportation in Jakarta continues to show positive growth, in line with the increasing need for safe, comfortable, and reliable mobility,” said Roberto Akyuwen, President Director of PT LRT Jakarta, on Wednesday (Nov 26).
Roberto emphasized that PT LRT Jakarta is fully prepared to welcome the upcoming Phase 1B expansion—from Velodrome to Manggarai—covering operational readiness, service improvements, and human resource capabilities.
“With the experience gained from operating Phase 1A, we continue to conduct evaluations, make corrections, and implement continuous innovations to deliver the best service,” he said.
“Phase 1B is a valuable opportunity for us to improve the quality of life for Jakarta residents by offering easier mobility.”
State-of-the-Art Depot and Maintenance Capabilities
Roberto explained that the LRT Jakarta depot in Kelapa Gading spans 13 hectares and can accommodate up to 96 trainsets, or 192 railcars, supporting operational needs for up to 135 kilometers of track.
The company is supported by a team of certified and highly skilled engineers who manage both light and heavy maintenance independently, ensuring each train unit is in its best condition before serving passengers.
“Our LRT fleet is also equipped with advanced, eco-friendly technology, in line with our commitment to reducing carbon emissions while ensuring safety and comfort for all passengers,” Roberto added.
Strengthening Human Resource Competence
Human resource development remains a key priority. PT LRT Jakarta continuously provides training programs for its employees, developed in partnership with leading educational and training institutions in Indonesia and abroad.
These programs cover technical operations, customer service, and emergency response, ensuring staff can handle various situations with high professionalism.
“HR development is one of the crucial elements driving the success and smooth operation of LRT Jakarta today and in the future,” Roberto said.
“The training modules include operational simulations, leadership, effective communication, and innovation based on design thinking—aimed at improving systems, technology, and the green ecosystem within LRT Jakarta.”
Moving forward, PT LRT Jakarta reaffirms its commitment to continuously enhancing the quality, reliability, and excellence of its operations and services as the city’s modern public transportation operator (Wan)